Last Updated: February 2026
Privacy Policy
Narowal Store ("NS" or "we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "Application") and our website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Application.
1. Information We Collect
1.1 Information You Provide Directly
- •Personal Information: Name, phone number
- •Delivery Information: Area, street name, house number, and other address details necessary for order fulfillment
- •Order Information: Products purchased, quantities, prices, and order history
- •Payment Information: While we do not process online payments directly, we may receive payment-related information for order confirmations
1.2 Information Collected Automatically
- •Location Information: General location data based on area and delivery address information (not precise GPS tracking)
- •Local Storage: Shopping cart data and preferences stored locally on your device
2. How We Use Your Information
We use the information we collect for:
- •Processing and fulfilling your orders
- •Contacting you via WhatsApp for order confirmations
- •Sending delivery updates and customer support
- •Improving our Application and personalizing your experience
- •Analyzing usage patterns and trends
- •Detecting, preventing, and addressing fraud, abuse, and security issues
- •Complying with legal, regulatory, and safety requirements
3. Data Storage and Security
3.1 Local Storage
Your cart and preferences are stored locally on your device using encrypted local storage. This data remains on your device and is not transmitted to our servers unless you place an order.
3.2 Server Storage
Order information and delivery details are securely transmitted to our servers via secured connections (HTTPS). We implement industry-standard security measures including encryption, firewalls, and secure data transmission protocols.
3.3 Data Protection
While we implement comprehensive security measures to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
4. Data Sharing and Disclosure
We do not sell your personal information.
We may share your information with:
- •Delivery Partners: Your delivery address and contact information to facilitate order delivery
- •Service Providers: Our servers that process data on our behalf (e.g., backend services, database providers)
- •Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
- •WhatsApp: Your phone number and order details for order confirmation and communication
5. Third-Party Services
Our Application uses the following third-party services:
- Supabase: Backend service for product data, categories, and brands storage
- WhatsApp: Order confirmation and customer communication
- Hive: Local data persistence on your device
These services have their own privacy policies. We encourage you to review their privacy practices before using our Application.
6. Cookies and Tracking
Our Application may use local storage and similar tracking technologies to store preferences and enhance user experience. These technologies help us understand how you use our Application and improve its functionality.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Order information is typically retained for:
- •Order History: Minimum 1 year for record-keeping and customer support
- •Local Cart Data: Until manually cleared by the user
You may request deletion of your personal information at any time by contacting us.
8. Your Privacy Rights
You have the right to:
- •Access Your Information: Request a copy of your personal data
- •Correct Your Information: Update inaccurate or incomplete information
- •Delete Your Information: Request deletion of your personal data (subject to legal obligations)
- •Opt-Out: Stop receiving promotional communications (you may still receive service-related messages)
To exercise any of these rights, please contact us using the information provided below.
9. Compliance with App Store Policies
Our privacy practices comply with:
- •Google Play Store Privacy Policies: We comply with Google Play's Developer Program Policies regarding user data collection, use, and protection
- •Apple App Store App Privacy Policy: We comply with Apple's App Store Review Guidelines and provide App Privacy details as required
- •Data Minimization: We collect only essential data needed to provide our services
10. Children's Privacy
Our Application is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. The date at the top of this policy indicates when it was last updated. Your continued use of our Application after any modifications constitutes your acceptance of the updated Privacy Policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Narowal Store (NS)
Narowal, Pakistan
WhatsApp: Contact Us
Email: nsofficialteam.13@gmail.com
Email: moazmirza13@gmail.com
Acknowledgment
By using our Application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.